Leadership

Meet the people behind LivePerson

Our journey

从网络聊天到对话ai

万博Liveperson由首席执行官Rob Locascio发明于1995年创立。Liveperson最近被评为Fast Company万博官方开户地址世界上最具创新性的公司之一,是一家领先的对话人工智能公司,创造了数字体验,这是一个奇怪的人万博类TM值。Nearly a billion conversational interactions are powered by our Conversational Cloud platform each month and we enable over 18,000 brands worldwide, including leading brands like HSBC, Orange, and GM Financial, to meet consumers where they are across social media, messaging, email, voice, and more. LivePerson is a founding member ofEqualAI

THE CURIOUSLY HUMAN APPROACH

IQ plus EQ, nice to meet you

每个人都是独一无二的。那么,为什么品牌不这样对待所有人呢?嘿,这是一个个人问题。如上,不同的人想要不同的事物。简短的答案,品牌可用的技术零星且僵化。让消费者脱离。将人际关系(以及您的收入)留在桌子上。提高底线的底线是以实物做出回应。与您的消费者见面。理解个人,如您所知。 And, yeah, you can do that with technology. With artificial intelligence that’s emotionally intelligent, too. Talking to becomes talking with. Interactions shift from wait-and-see to exactly-what-I-need. Only humans can engineer that level of consideration. And it’s those same humans we bring together to develop digital experiences where your consumers wonder just how the heck they feel so seen, heard and valued by your brand. AI doesn’t need to feel artificial. AI can be more human. At LivePerson, we would even say Curiously Human.

Rob LoCascio headshot

Rob LoCascio

Founder and Chief Executive Officer

Connect with Rob

Rob LoCascio is the founder of LivePerson, Inc. and has been its Chief Executive Officer since its inception in 1995, making him one of the longest-standing founding CEOs of a tech company to date. As the inventor of online chat for brands, Rob disrupted the way people communicate with companies around the world, removing the need for 1-800 numbers, long wait times, and endlessly scanning websites for information.

In 2016, Rob again led the company to the forefront of Conversational Commerce by making it easy for consumers to connect with brands on messaging via platforms like SMS, WhatsApp, Apple Business Chat, Facebook Messenger, and even brand apps and websites. In 2018, Rob delivered on his vision for AI-powered conversations, opening the door for brands to message at massive scale while still providing outstanding customer experiences. Now, Rob is a leading voice on reforming the future of work, helping cultivate innovative new systems that support the needs of LivePerson’s global staff, and challenging the reliance on physical office spaces.

As someone who has been on the entrepreneurial journey for over two decades, Rob’s mission is to inspire and help others who are on that same path. LivePerson has come a long way since its early years, having survived the dot-com crash and grown to become the leader in Conversational AI and automation solutions, currently serving over 18,000 clients, with 1,200 employees worldwide.

超出了他几十年的工作for抢劫的万博terests extend past his business and reflect his close ties to New York City and his journey as an entrepreneur and humanitarian. He is a founding member of EqualAI, which works with companies, policy makers, and experts to reduce bias in AI, and the NYC Entrepreneurs Council of the Partnership for New York City. In 2001, he started the Dream Big Foundation with its first program, FeedingNYC, which gives families in need a Thanksgiving dinner. To date, FeedingNYC has donated more than 85,000 meals. Its second program, the Dream Big Entrepreneurship Initiative, launched in 2014 to fund, mentor, coach, and empower local entrepreneurs in underserved communities.

Manlio Carrelli

EVP, Strategic Initiatives

与Manlio联系

Manlio is an integral leader in strategic initiatives across LivePerson’s global organization. Previously, he oversaw the company’s flagship enterprise software business worldwide. Before joining LivePerson, he served as CEO for multiple consumer and business messaging companies he helped launch.

Manlio was CMO and head of product strategy for Intermedia, a global leader in cloud services and the world’s largest independent provider of Microsoft email. From 2005 through 2009, he was CEO of The Carrelli Group where he worked directly with CEOs, CMOs, and heads of sales at Fortune 500 firms and a portfolio of venture-backed SaaS start-ups to transform their operations for higher growth. Manlio previously led marketing for TradeCard (now Infor), a SaaS supply chain company with $100 billion in transaction volume.

John Collins

首席财务官

Connect with John

约翰·柯林斯(John Collins)借助他作为创始人,数据科学家和机构投资者的经验,为CFO的角色带来了现代的愿景和技能。在任命CFO之前,约翰领导了自动化和机器学习的发展,以支持战略决策和预测分析作为Liveperson的定量策略的SVP。万博

Prior to LivePerson, John pioneered approaches for transforming third-party data exhaust into investment signals as Co-Founder and Chief Product Officer of Thasos. John also served as Portfolio Manager for a systematic equities strategy while Thasos incubated inside an NYC-based fund with over $10 billion in assets under management.

约翰以前的金融服务经验包括在瑞士信贷中完成超过30亿美元的交易,并建立自动股权监视系统,以检测纽约证券交易所的可疑交易活动。

John holds an MBA from MIT’s Sloan School of Management, a JD from Chicago-Kent College of Law, and a BS from the University of Central Florida.

Angelo D’Alessandro

SVP, Banking and Consumer Services

与安吉洛

Angelo领导Liveperson的银行和消费者服务。万博在银行业驾驶技术,营销和数字化转型计划方面有超过二十年的经验,他构思和创立了Buddybank®,这是世界上第一个通过消息传递提供银行和生活方式服务的对话银行。

buddybank® is a Conversational Banking experience designed for iPhone with a 24/7 messaging-concierge and it is part of UniCredit, one of the largest pan-European banks.

Formerly, he served UniCredit as Head of Open Innovation, launching initiatives including an online banking service designed for and with senior citizens. Angelo is an expert in transforming how banks interact with their consumers, proving that Conversational Commerce can turn customers into ambassadors.

Monica Greenberg

EVP, Corporate Development, Strategic Alliances and General Counsel

Connect with Monica

Monica brings extensive experience in executive management in the software and internet industries to LivePerson. She oversees a wide variety of corporate and strategic matters, including strategic alliances, mergers and acquisitions, and commercial transactions as well as the company’s corporate legal affairs.

Prior to joining LivePerson, Monica served as VP, general counsel of Nuance Communications, Inc., a leading provider of speech recognition software. Previously, Monica was associated with the law firms of Wilson Sonsini Goodrich & Rosati in Palo Alto, CA, and Willkie Farr & Gallagher in New York, NY.

莫妮卡持有学位the University of Pennsylvania and a JD from Boston University School of Law.

Andrew Hamel

EVP,技术,运营和AI

与安德鲁联系

安德鲁(Andrew)领导Liveperson的日常运营,重点是优化公司的发展万博和扩展能力。万博官方开户地址他正在帮助重新构想工作的未来,从以办公室为中心的模式到以员工为中心的劳动力,通过异步手段更好地整合工作和生活。安德鲁(Andrew)还引导了Live万博person的企业对消费者战略和执行。除了运行大型技术服务和每天为客户提供数亿客户服务的组织外,他在使用AI提供改进的个性化客户旅程方面拥有丰富的经验。

Before joining LivePerson, Andrew was VP, Customer Experience Technology and Machine Learning at Amazon. At Amazon, he led the development of the company’s recommendation engines, search function, and other machine learning-powered experiences. Prior to his eleven years with Amazon, Andrew held leadership positions at tech organizations including Tacit Software, Infoseek, and Tumbleweed.

Andrew graduated from California State University and is on the board of the A Breeze of Hope Foundation.

Avi Kedmi

EVP, Commercial Business Group

Connect with Avi

Avi oversees LivePerson’s global commercial business group, which is focused on growing mid-market and small business accounts through direct and indirect channels. Avi previously led global customer success at LivePerson and during his first years at the company, he served as the VP of Product where he led the development of the LiveEngage platform.

Prior to joining LivePerson, Avi was the CEO of Amadesa, which he founded in 2005 and was acquired by LivePerson in 2012.

Avi holds an MBA from the Kellogg-Recanati International Executive Program and graduated cum laude in computer science from the Interdisciplinary Center Herzliya.

托尼·欧文斯

President, Worldwide Field Operations

Connect with Tony

托尼·欧文斯(Tony Owens万博)领导着Liveperson的全球现场战略和运营,包括其市场,合作伙伴生态系统,销售业务,中型市场和营销组织,重点是积极加快公司的增长。万博官方开户地址

Tony has led world-class sales and operations teams for more than 20 years, building and managing large, high-growth technology sales organizations at world-renowned tech companies. Prior to LivePerson, Tony was at Salesforce.com for ten years with progressive responsibilities running its field operation in the Americas—its largest territory—and was a key leader as the company grew from $1.4 billion in revenue to well over $20 billion. Previously, he served as Group Vice President at Oracle.

Tony is passionate about giving back and was an executive sponsor for Salesforce’s women’s network and Boldforce, a diversity and inclusion initiative. He is an active sponsor for communities including the Juvenile Diabetes Research Foundation, Autism Speaks, and the Navy SEAL Foundation.

托尼(Tony)参加了杨百翰大学(Brigham Young University),并与25岁的妻子和四个孩子一起住在海湾地区。

Mary Fratto Rowe

EVP, Customer Success

Connect with Mary

玛丽·弗拉托·罗(Mary Fratto Rowe)拥有领先的客户成功,客户支持和专业服务组织的经验超过二十年。她的不同背景包括与《财富》 100强公司的合作伙伴关系和支持。2019年,玛丽被招募到Yext,担任该公司的第一任首席客户官。万博官方开户地址在此之前,玛丽(Mary)在Salesforce担任13年以上的高管,在客户成功和专业服务组织中担任各种领导角色。玛丽还在美国银行提供领导层,并且是埃森哲的合伙人。

At Salesforce, Mary held several executive roles, such as Senior Vice President of Customer Success and Senior Vice President of Global Professional Services. She and her teams contributed to Salesforce’s unprecedented growth achieving $14 billion in annual revenue (from $385 million revenue).

With a reputation for building trusting and engaging customer relationships, Mary identifies business opportunities. Her approachable solution-focused leadership guides innovative global customer success and professional services teams.

Mary graduated with a Master of Business Administration (MBA) degree from the University of Pittsburgh, Katz Graduate School of Business. She holds a Bachelor of Science degree in Chemical Engineering from the University of Pittsburgh. Mary and her family reside in the New York City Area.

Liran Shpitalnik

消费者业务负责人

Connect with Liran

Liran leads the consumer group at LivePerson. It operates the world’s largest online marketplace for expert advice, continuously connecting people with more than 200,000 experts in 600+ fields through chat, phone, email, and online Q&A, among other channels. Liran was previously LivePerson’s consumer group’s head of product. Prior to that, Liran was a CEO and partner at Badook, a business index platform. He has also led product management at several start-ups. Liran holds a BSc in industrial engineering.

我们的领导团队

琥珀·阿姆斯特朗(Amber Armstrong)

SVP, Chief Marketing Officer

Jeff Balancio

Chief Information Officer

Joe Bradley

LivePerson Chief Scientist

亚当·坎特(Adam Canter)

北美高级副总裁

Alan Gilchrest

高级副总裁,对话OS和开发人员经验

Jerry Haywood

SVP, Enterprise Business Group, EMEA

Shani Higgins

高级副总裁,全球合作伙伴关系

Tom Karrat

SVP, Commercial Sales

Ian Kinsella

SVP,Apac

Melanie Longdon

SVP, Transformation, Enterprise

Norm Osumi

首席会计官

Mariam Reza

高级副总裁,企业解决方案

Our Board of Directors

Rob LoCascio

Chairman of the Board, Chief Executive Officer, LivePerson, Inc.

Peter Block

Author, Consultant, and Partner in Designed Learning, Inc.

Ernest Cu

President and Chief Executive Officer, Globe Telecom

Kevin C. Lavan

SVP, Worldwide Controller of IMG

Jill Layfield

Chief Executive Officer, Tamara Mellon

Fred Mossler

Former Zappos Visionary, Entrepreneur, and Investor

William G. Wesemann

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